Privacy Policy

TABLETAP PRIVACY POLICY

Operated by Table Tap Solutions Ltd

Effective Date: 21 August 2026
Last Updated: 21 August 2026

At Table Tap Solutions Ltd (“Table Tap Solutions Ltd”, “TableTap”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the TableTap website, Platform, applications, restaurant dashboards, QR ordering services, digital menus, and related services.

This Privacy Policy is intended to comply with applicable data-protection requirements, including the Nigeria Data Protection Act 2023 (“NDPA”) and applicable guidance issued by the Nigeria Data Protection Commission (“NDPC”).

1. Who We Are

TableTap is a technology platform operated by Table Tap Solutions Ltd that provides restaurants and food-service businesses with digital menus, QR ordering, customer-order functionality, restaurant management tools, and related technology services.

Table Tap Solutions Ltd

Website: tabletap.live
Email: support@tabletap.live
Address: KC 8, Labam Estate, Abuja, Federal Capital Territory, Nigeria

Depending on the circumstances, Table Tap Solutions Ltd may act as a data controller or data processor.

Where a restaurant determines why and how its customers' personal information is processed and TableTap processes that information on behalf of the restaurant, the restaurant may act as the data controller and Table Tap Solutions Ltd may act as a data processor.

The specific responsibilities of Table Tap Solutions Ltd and the restaurant may be further defined in the applicable agreement between the parties.

2. Information We Collect

Depending on how you interact with TableTap, we may collect the following categories of personal information.

2.1 Restaurant and Account Information

When a restaurant creates or manages a TableTap account, we may collect:

  • restaurant name;

  • owner's or authorised representative's name;

  • email address;

  • telephone number;

  • business address;

  • login credentials;

  • subscription information;

  • account preferences;

  • business and operational information; and

  • information required to verify or support the account.

2.2 Customer Information

When customers interact with a restaurant through TableTap, we may process information such as:

  • name;

  • telephone number;

  • email address, where provided;

  • table or seating information;

  • order details;

  • order history;

  • special instructions;

  • transaction reference information; and

  • other information voluntarily provided by the customer.

2.3 Payment Information

Table Tap Solutions Ltd may collect information relating to payments made for TableTap subscription services.

Where a restaurant independently configures an online payment provider for customer orders, the customer's payment is processed through the restaurant's selected payment provider.

Table Tap Solutions Ltd does not ordinarily receive or store customers' full card details, PINs, passwords, or banking credentials from those transactions.

Restaurants are responsible for their relationship with their selected payment provider and should provide customers with any additional privacy information required by that provider.

2.4 Technical Information

When you use the Platform, we may automatically collect technical and usage information, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location information;

  • pages or features accessed;

  • date and time of access;

  • referral information;

  • diagnostic information; and

  • other technical or usage information.

3. How We Use Personal Information

We may use personal information to:

  • create and manage accounts;

  • provide and operate the TableTap Platform;

  • process TableTap subscription payments;

  • provide customer-order functionality;

  • facilitate communication between restaurants and customers;

  • provide customer support;

  • send service-related notifications;

  • maintain and improve the Platform;

  • detect and prevent fraud, abuse, and security incidents;

  • troubleshoot technical problems;

  • analyse Platform usage and performance;

  • comply with applicable legal and regulatory requirements; and

  • protect the rights, property, and safety of Table Tap Solutions Ltd and its users.

4. Lawful Basis for Processing

Depending on the circumstances, Table Tap Solutions Ltd may process personal information on one or more lawful bases recognised under applicable data-protection law, including:

  • performance of a contract;

  • compliance with a legal obligation;

  • consent;

  • legitimate interests; or

  • another lawful basis permitted by applicable law.

Where we rely on consent, you may withdraw your consent where permitted by law.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Restaurant Data and Customer Data

Restaurants using TableTap may provide us with personal information relating to their customers, employees, or other individuals.

Where a restaurant provides personal information to Table Tap Solutions Ltd for the purpose of providing services to that restaurant, the restaurant is responsible for ensuring that it has an appropriate lawful basis and the necessary rights and permissions to provide that information to us.

Table Tap Solutions Ltd will process such information for legitimate purposes connected with providing, maintaining, securing, and improving the applicable services, subject to our agreement with the restaurant and applicable law.

Where applicable, Table Tap Solutions Ltd may act as a data processor on behalf of a restaurant, while the restaurant acts as the data controller.

The respective responsibilities of the parties may be set out in a separate Data Processing Agreement or other applicable agreement.

6. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide the Platform.

These parties may include:

  • hosting and cloud-service providers;

  • payment and billing providers;

  • email and communication providers;

  • analytics and technology providers;

  • customer-support providers;

  • security providers;

  • professional advisers;

  • regulators or government authorities where legally required; and

  • other service providers acting on our instructions.

We do not sell personal information to third parties for their independent marketing purposes.

7. Payment Providers

Table Tap Solutions Ltd may use third-party providers to process TableTap subscription payments.

Restaurants may separately use payment providers, including Paystack or other providers, to process payments from their customers.

Where a restaurant uses a third-party payment provider, that provider may independently collect and process payment information under its own privacy policy and terms.

Table Tap Solutions Ltd is not responsible for the privacy practices of third-party payment providers.

8. International Data Transfers

Some of our service providers may process or store information outside Nigeria.

Where personal information is transferred outside Nigeria, Table Tap Solutions Ltd will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements and appropriate safeguards.

9. Data Security

Table Tap Solutions Ltd uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or other unlawful processing.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been compromised.

10. Data Retention

Table Tap Solutions Ltd retains personal information only for as long as reasonably necessary to:

  • provide our services;

  • fulfil the purposes for which the information was collected;

  • comply with legal and regulatory obligations;

  • resolve disputes;

  • enforce agreements; and

  • protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal, regulatory, contractual, and operational requirements.

11. Cookies and Similar Technologies

TableTap may use cookies and similar technologies to:

  • keep users signed in;

  • remember preferences;

  • improve website functionality;

  • understand how users interact with the Platform;

  • measure Platform performance; and

  • improve our services.

Where required by applicable law, we will provide appropriate cookie choices or consent mechanisms.

12. Your Data Protection Rights

Subject to applicable law and relevant exceptions, you may have rights including:

  • the right to be informed about how your personal information is processed;

  • the right to request access to personal information we hold about you;

  • the right to request correction of inaccurate information;

  • the right to object to certain processing;

  • the right to request restriction of processing;

  • the right to request deletion or erasure;

  • the right to data portability;

  • the right to withdraw consent where processing is based on consent; and

  • the right to lodge a complaint with the relevant data-protection supervisory authority.

These rights are subject to applicable legal limitations and exemptions.

13. How to Exercise Your Rights

To exercise a privacy right, submit a privacy request, or ask a question about how Table Tap Solutions Ltd handles your personal information, contact:

Table Tap Solutions Ltd
Email: support@tabletap.live
Address: KC 8, Labam Estate, Abuja, Federal Capital Territory, Nigeria

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

14. Children's Privacy

The Platform is primarily intended for restaurants, businesses, and their customers.

Table Tap Solutions Ltd does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

15. Third-Party Links

The Platform may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Data Breaches and Security Incidents

If Table Tap Solutions Ltd becomes aware of a personal-data breach affecting information under our responsibility, we will assess and respond to the incident in accordance with applicable legal and regulatory requirements.

Where notification is legally required, we will notify the relevant parties and/or regulatory authority within the applicable timeframe.

17. Changes to This Privacy Policy

Table Tap Solutions Ltd may update this Privacy Policy from time to time to reflect changes to:

  • our services;

  • technology;

  • legal requirements;

  • data-processing practices; or

  • our business operations.

When we make material changes, we may provide appropriate notice through the Platform or other reasonable means.

The updated version will include a revised “Last Updated” date.

18. Contact Us

For privacy-related questions, requests, or complaints, please contact:

Table Tap Solutions Ltd
Trading Name: TableTap
Website: tabletap.live
Email: support@tabletap.live
Address: KC 8, Labam Estate, Abuja, Federal Capital Territory, Nigeria

You may also have the right, where applicable, to lodge a complaint with the Nigeria Data Protection Commission (NDPC), Nigeria's data-protection supervisory authority.

Last Updated: 21 August 2026

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